Refund policy

Return & Refund Policy

We want you and your pet to love your Pawket. If something is not right, we are here to help.

14-day return window

You have 14 days from the date your order is delivered to request a return. To be eligible, the item must be unused, unwashed, free of pet hair and in its original condition and packaging.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.

Return shipping

Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. Original shipping is free and therefore non-refundable.

Damaged, defective or wrong items

If your order arrives damaged, defective or is not the item you ordered, contact us within 14 days of delivery with your order number and clear photos of the issue. We will send a free replacement or issue a full refund. In these cases you will not need to pay for any return shipping.

Refunds

Once your return is received and inspected (or your damage claim is approved), we will notify you by email. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

Need a different size? Contact us and we will help you with an exchange, subject to availability.

Order cancellations

Orders can be cancelled free of charge within 12 hours of purchase, as long as they have not been processed for shipping yet.

Questions

For any questions about returns or refunds, please reach out through our Contact page.